White Glove Careers

We're Always Looking for Top Talent

White Glove recognizes that it's our people who make the difference in securing and serving clients. While we are committed to providing the best technologies, we understand they are useless without the best people to effectively sell and manage them. That's why one of our core ideologies is to hire talented people who share a common mindset for exceeding customer expectations with every client interaction. Honesty and integrity are also essential, as our customers entrust us with their most precious information and we see it as our mission to protect it.

We are seeking candidates with a wide range of skills and experience from seasoned and certified information technology professionals to recent college graduates with a passion for technology and a desire to make a difference each and every day. If you are a highly motivated person with excellent people skills and no fear of technology, we encourage you to consider working at White Glove.

In addition to providing our employees with an entrepreneurial, collaborative and energetic work environment, we provide competitive pay, a good work-life balance and a complete benefits package that includes:

• Medical and Dental Plans
• 401(k) Plan with Employer Match
• Short and Long Term Disability
• Life Insurance
• Paid Vacation, Sick Time and Company Holidays
• Profit Sharing Plans

Available Positions

Are you seeking a career with a company that is at the forefront of changing the way organizations buy and use information technology services? If so, apply for a current job posting or submit your resume for future opportunities to jobs@whiteglovetech.com .

Current openings include:

• Account Executive

Department: Sales
Reports To: President
Location: Austin/San Antonio
Classification: Full-time Exempt; Base Salary + Commission
Benefits: Includes medical, dental, STD, LTD, life insurance, 401(k) and generous vacation plan.

SUMMARY
Primary role is to execute direct sales within an assigned geographic area for purpose of new client acquisition. Must develop sales strategies to successfully meet & exceed sales targets and build a profitable sales region. Will also have some responsibility for add-on sales to, and retention of, existing clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Create and execute multi-faceted prospecting plan to create and close new client opportunities that meets or exceeds monthly acquisition objectives.
• Develop sales plans for achieving revenue targets within a defined geographic region.
• Ability to execute cold calls and walk-ins, develop strategic alliances and effectively utilize networking groups to create new business opportunities.
• Input and manage all sales opportunities through CRM (Customer Relationship Management) system.
• Partner with management and other staff to communicate sales problems & solutions, geographical business observations, customer feedback.
• Participate in weekly sales meetings, which will include sales pipeline forecasting and management.
• Manage personal performance through effective goal-setting, measurement, and evaluation.
EDUCATION AND EXPERIENCE:
• Must have minimum of 2 years prior direct sales experience to the small or mid-sized business market.
• Requires four-year college degree or an additional 2 years of prior sales experience.
• Some technical knowledge or aptitude for learning is desirable.
• Solid work history
• Previous selling in an outsourced service industry is preferred but not essential.
REQUIREMENTS/SKILLS:
• "Hunter" skill set, strong closing skills.
• Ability to communicate and close at the C-level.
• Consultative questioning skills and ability to sell value.
• Good negotiating and conflict resolution skills.
• Strong problem solving skills and presentation abilities.
• Self-driven and highly motivated with a positive mental attitude.
• Strong goal orientation and highly customer focused.
• High achiever with a strong ability to build rapport & network effectively.
• Proven track record of consistently meeting and/or over-performing quota.
• Proven ability to develop a new territory from scratch.
• Excellent written and verbal communication skills.
ADDITIONAL REQUIREMENTS/DESIRES:
• Must have reliable transportation and maintain auto insurance at or above Texas minimum standards.
• Strong Microsoft Office skills required.
• Previous experience using a CRM system preferred but not essential.
• If home based, must have dedicated office space and otherwise suitable environment.
• Customer Service

Department: Administration & Customer Service
Reports To: Director- Operations & Accounting
Location: Austin
Benefits: Includes medical, dental, STD, LTD, life insurance, 401(k) and generous vacation plan.

SUMMARY
Primary role is to manage the immediate service needs of our clients as well as providing clerical and administrative support to technical consultants and the management team. Position requires that you work closely with cross-organizational teams towards the ongoing technical support of our clients. Professionalism and strong written and verbal communication skills are a must!

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Answer and manage incoming client requests and escalations
• Help desk ticketing oversight and escalation
• Scheduling for all Technical Consultants
• Coordination of all Contracted client visits and project installations
• Project Workflow Administration and follow up
• Audit and manage Consultant billable hours and metrics
• Work closely with accounting team in order to manage Project payment milestones and Contract Implementations and Renewals
• Work hand in hand with Purchasing to coordinate installations
Candidates will be expected to have exposure to technologies used by our clients. The qualified candidate will be able to communicate effectively with all parties involved in the deployment and support these technical solutions to our customers. Some of these technologies include:
• Windows Server, Microsoft Exchange Server, HP and IBM Servers, Router/Switches, Firewall Appliances, VoIP and IP environment, CAT5e/CAT6 Infrastructures

EDUCATION AND EXPERIENCE:
• 2 years recent professional/customer service experience to the small or mid-sized business market is preferred
• 2 years recent professional/customer service experience to the small or mid-sized business market is preferred; however, could be an excellent opportunity for a recent 4-year degreed candidate looking to enter the professional world provided they have some work experience which involved client interface, exceptional computer skills and strong technical aptitude
• Accounting background or some QuickBooks knowledge is desirable

REQUIREMENTS/SKILLS:
• Ability to multi-task and prioritize in a fast past environment
• Effective organizational skills
• Strong problem solving and conflict resolution skills
• Self-driven and highly motivated with a positive mental attitude
• Strong goal orientation and highly customer focused
• High achiever with a strong ability to build rapport with our employees and clients
• Excellent written and verbal communication skills
• Must have strong computer skills, including Microsoft Office experience


• Inside Sales

Department: Sales
Reports To: Head of Sales
Location: Austin
Benefits: Includes medical, dental, STD, LTD, life insurance, 401(k) and generous vacation plan.

SUMMARY
White Glove Technologies is hiring an Inside Sales Associate to contribute to White Glove’s impressive growth rate. This is an exciting career growth opportunity for a motivated, goal oriented team player to join one of the largest providers of IT support/outsourcing for small and medium size businesses in Central and South Texas. The Inside Sales Associate will prospect for and set up meetings with small to mid- sized business executives that meet our target criteria. Your primary responsibly is to generate a consistent stream of appointments for the Account Executives. In addition, you may be called upon to secure attendees for company events and webinars.

To succeed you need to have a competitive nature, be able to work in concert with the sales team, be able to discipline yourself to make the calls and follow up in an organized professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Meeting or exceeding appointment quota to prospects who meet the target profile
• Maintain accurate and timely contact activity data in our sales automation tools
• Prospecting – identifying and qualifying customers through cold calling and leveraging personal contacts
• Identification and documentation of a prospect’s needs and priorities
• Timely and accurate completion of reports and required paperwork
• Participation in weekly sales meetings, which will include sales pipeline forecasting and management
EDUCATION AND EXPERIENCE:
• 1 year telemarketing or inside sales experience, ideally selling or setting appointments for an IT product or service
• Requires college degree or an additional 1 year of prior sales experience
• Enthusiastic nature that comes through over the phone with the ability to develop a professional rapport and overcome objections
• Self-driven and highly motivated with a positive mental attitude
• A strong work ethic
• Excellent organizational skills
• Excellent computer skills and use of the internet for research
• Strong written and verbal communication skills
• Ability to work as part of a team
ADDITIONAL REQUIREMENTS/SKILLS:
• Strong Microsoft Office skills desired
• Previous experience using a CRM system preferred
• Systems Consultant

Department: Managed Services
Reports To: Director of Managed Services
Location: Austin/San Antonio
Classification: Full-time Exempt position; Base salary with bonus opportunity
Benefits: IIncludes medical, dental, STD, LTD, life insurance, 401(k) and generous vacation plan.

SUMMARY
Microsoft technician (MCSE 2003 favored) providing remote and onsite technical support to our small and mid-sized business clients. Will have account management and retention responsibility for multiple customers, with an expectation to be viewed as client's trusted IT advisor. Position requires travel around the Austin, San Antonio and/or surrounding region, as well as some after hours work.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Perform systems administration for Windows 2003 Servers, SBS2003, Exchange 2003 servers and XP or Vista workstations across multiple customers.
• Perform problem analysis and systems monitoring.
• Provide assistance to identify and troubleshoot Windows, mail delivery and network related problems.
• Maintain client security levels and confidentiality of information.
• Perform server and workstation updates and patches.
• Input and manage tickets through our PSA (Professional Services Automation) system.
• Partner with management and other staff to communicate client feedback & recommended to any problems.
• Partner with sales and professional service engineers to identify sales opportunities of benefit to clients.
• Participate in bi-weekly team meetings and training as required.
• Position requires approximately one week of night and weekend on-call duties per quarter.
EDUCATION AND EXPERIENCE:
• Must have 3+ years systems administration experience; job level varies based upon years of experience.
• Requires four-year college degree or technical degree with an additional 2 years of work experience.
• Solid work history
• Previous experience supporting multiple clients in an outsourced service industry is preferred but not essential.
REQUIREMENTS/SKILLS:
• Highly customer focused with excellent customer service skills and professionalism is essential.
• Exchange 2000/2003 administration experience is mandatory.
• Working knowledge of LAN networking/distributed computing environment (client/server).
• Experience in Active Directory and configuring network routers highly desired but not mandatory.
• Good trouble shooting skills, able to solve problems quickly and completely without assistance.
• Ability to multi-task with a positive “can-do” attitude in a busy technical work environment.
• Strong problem solving skills and ability to present technical concepts in layman terms.
• Self-driven and highly motivated with a positive mental attitude and ability to work without close supervision.
• Good organizational, interpersonal, and written and verbal communication skills.
ADDITIONAL REQUIREMENTS/DESIRES:
• Must have reliable transportation and maintain auto insurance at or above Texas minimum standards.
• Previous experience using remote monitoring, ticketing and CRM systems highly desirable.
• Experience with Citrix, VMware, terminal servers and remote connectivity is a plus.
• Systems Engineer

Department: Managed Services
Reports To: Director of Managed Services
Location: Austin
Classification: Full-time Exempt position; Base salary with bonus opportunity
Benefits: IIncludes medical, dental, STD, LTD, life insurance, 401(k) and generous vacation plan.

SUMMARY
Microsoft Engineer (MCSE 2003 or 2008 Professionals STRONGLY favored)

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Systems Administration (Servers and Workstations) to multiple Small Business Clients. We target about 120-150 end points (servers and workstations) to each engineer.
• Account Management for those same Small Business Clients.
• Responsible for backup and recovery testing, planning, and enhancements (if required).
• Works mostly in house to provide systems administration remotely but some in town travel required, perhaps a rare occasional visit to San Antonio (3-4 times a year depending on the situation(s)).
• Visit clients to ensure client satisfaction and grow as part of their team and ours!
EDUCATION AND EXPERIENCE:
• 5 years experience
• Windows 2000, 2003 Server, SBS experience mandatory.
• Microsoft Exchange Server (2000, 2003, 2007) - experience mandatory.
• Firewalls (Cisco PIX/ASA, Sonicwall, ZyWall, etc) experience mandatory.
• AntiVirus (Trend, McAcee, Symantec).
• Backup and Recovery (Backup Exec, NTBackup, SBSBackup).
• Switching and networking.
• Active Directory.
REQUIREMENTS/SKILLS:
• Good organizational, interpersonal, and written and verbal communication skills.
• Excellent customer service skills and professionalism.
• Self-Motivated and able to work without close supervision.
• Ability to multi-task in a busy technical work environment.
ADDITIONAL REQUIREMENTS/DESIRES:
• Cisco CCNA or equivalent vendor certification (routing and switching)- Optional
• Citrix MetraFrame/Presentation Server - Optional
• VM Ware - Optional
• Linux - Optional
• MAC Computers - Optional

White Glove Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, or national origin.