Here are some ways you can protect yourself while connecting to, or using, Wi-Fi devices when you’re out of the office.

Be aware of the purpose of Wi-Fi It’s important to remember the main idea of Wi-Fi. Many people think that Wi-Fi is a secure way to access the Internet. While 99% of the time, it’s secure enough, the underlying concept of Wi-Fi is that it’s meant to be convenient before anything else. Because of this, security often isn’t as important to device manufacturers.

Unsecure at your own risk It’s a high probability that you’ve connected to an unsecure or open Wi-Fi network - no password needed to connect - before. It may be tempting to connect to open networks but you should be aware that data transmitted over the network can be stolen relatively easy. A sophisticated hacker can easily see connected devices and access them.

Think of it this way: many small businesses encourage their employees to put documents or files into a shared folder on a computer that anyone connected to the network can access. If some of these files are on a laptop you take out of the office, and no file sharing restrictions have been set, they will be shared with users of any network you connect to. If that network is unsecure, your files are fair game whether you like it or not.

It’s a good idea to connect to public networks that require passwords when possible, as they tend to be more secure. Many public networks have a legal disclaimer stating network use and security. It pays to read these before connecting.

Turn Wi-Fi off We don’t mean you should turn your Wi-Fi off permanently, rather, when you’re not using your device, or are connected to another network, e.g., mobile data, turn your Wi-Fi connection off. If you have Wi-Fi on while connected to another network, your device can and will actively search for networks to connect to and often connect to an unsecure network, unintentionally exposing your information.

Use HTTPS when possible HTTPS stands for Hypertext Transfer Protocol with Secure Sockets Layer (SSL). In layman's terms this is a website that has been built with security of user’s data in mind. Many popular websites have a HTTPS version that can be accessed by typing in https://www.sitename.com. Using HTTPS makes websites a lot harder to hack, and it’s a good idea to get into the habit of using them when on a public network or connected to Wi-Fi outside of the office.

Use data not public hotspots Hotspots are public Wi-Fi connections usually provided by a company e.g., many coffee shops have Wi-Fi, this is a hotspot. These can be unsafe, so it’s much better to invest in a data connection for your device, or a mobile Internet stick, which are considerably safer as the data is encrypted before it’s transferred from the cell tower to your device.

Use a VPN A Virtual Private Network - VPN - connects multiple computers in different locations to the same network via the Internet. Many companies use this to connect and share data with satellite offices, as the data is encrypted and secure. The main benefit to VPNs is that you can connect to a public Wi-Fi network, and transfer data securely using the network’s bandwidth. Many businesses use some form of VPN, which makes it easy for you to keep your business data secure while out of the office.

There are also VPNs that allow you to securely access the Internet via a public Wi-Fi connection, while encrypting all data sent and making your computer anonymous. It’s recommended that if you’re out of the office a lot, to look into a VPN and follow these other tips. If you’re interested, we may have a solution for you, so please contact us.

Here’s an overview of Jelly Bean’s new features.

1. Location based help. Google aims to make your phone smarter with this feature. Using location services like GPS, your phone will update you with relevant information. For example, you’re going to a meeting, using your phone’s GPS, your phone will keep you up-to-date with traffic reports and suggest quicker roots. This could be a useful service for users who have to travel a lot.
2. Faster interface. Dubbed Project Butter, Google touts an update to the user interface that makes it “smooth as butter.” Essentially using your phone will be a smoother and faster experience compared with older versions. They even noted that less battery power will be used due to a new feature that guesses where you’ll click next.
3. More intuitive home screen. The home screen - the place where all your icons are - has had a bit of an adjustment as well. Previously, you had to make space for new apps and widgets. With Jelly Bean you place one on your screen, and the others will be rearranged so it can fit. Beyond that, If you don’t want an app on your screen, simply flick it off.
4. Voice search engine. One of the most promising smartphone features of the past few years is using your voice to interact with your phone. Apple popularized the trend with Siri, now Google has introduced a similar service, and improved it. When you search for something, the result will be returned in a card, swiping to the right will show the full search result. Beyond that, you’ll also be able to use your voice for typing, even if you’re offline.
5. Better notifications. Notifications on the Android have been upgraded, with more information and live updates being introduced. Receive an email, pull down the notification page and be able to reply to it directly, no need to open the mail app. Another cool feature is with the calendar notification. If you’re running late, bring up the notification and email all attendees a canned response, all without opening calendar or email.

Google noted it should be available by OTA (Over The Air) updates for Galaxy Nexus, Nexus S and Motorola Xoom sometime in the middle of July, and for other phones by the end of 2012. If you’d like to learn more about how an Android device will fit into your organization, please call us.

Update: As of July 10, 2012, Jelly Bean has entered Open Source, which means it’s finished and phone companies and developers can access it to begin to modify it to meet their needs.

The system is called Square and is a series of apps that turn your iPad into a point of sale system, similar to standard touch screen point of sale systems already in use by many small businesses.

How Square works There are essentially three different aspects to the Square system. The central aspect is the iPad app called Square Register. You, the shop owner, install the app and begin by adding your inventory. You set the price, sales tax and the category the item belongs in. When a customer wants to buy something, your employee selects the item and starts the transaction. As you can connect both a printer and cash drawer to the system, it works just like any other point of sale system.

The second aspect of the Square system is the card reader. The vast majority of customers prefer to use debit, credit or ATM cards instead of cash. For these situations, Square provides a card reader that plugs into the iPad’s headphone jack. Simply swipe the card through the reader, as you would with normal systems. What’s cool about this is the card reader also works on Android and iPhones, which makes the system portable.

The third aspect is rewards. Using Square Register you can set up a rewards program for return customers, while providing them with yet another way to pay. The client downloads the Pay with Square app, links their credit card to the app and is able to open a tab with you. When they buy something, you can bill their account directly. When they use the app to pay for something, the reward program is updated and they receive a receipt by email or SMS.

What’s the catch? While Square sounds like a viable system, and is a theoretically great idea, there are some things you should be aware of. First, merchants pay a flat transaction fee of 2.75% each time a card is swiped. If you manually enter a payment, or if a customer uses cash, the fee is slightly higher. While this may seem a bit steep, the upside to it is there’s no monthly fee or commitment. you just pay the flat fee.

The other thing to be aware of is Square does put holds on transactions of over USD $1,000 if the credit card information is keyed in, this is a weekly limit. In other words, if an employee manually enters a credit card number for a purchase of $1,500, $500 will be held by Square for 30 days. This isn’t ideal for businesses that manually enter credit card numbers.

This system is a good option for the small business owner looking to replace their current point of sale system, while at the same time integrating the iPad into their business environment. This is also a good option for a company looking to mobilize their business. If you have any more questions about Square or other similar options for the iPad please contact us.

Here’s three different methods you can use to backup your Android tablet.

Method 1: built-in backup If your tablet is running Android OS 4.0 (Ice Cream Sandwich), you can backup tablet settings and application data to Google’s servers by opening Settings, scrolling down toPersonal and selecting Backup & reset. If you can’t find Personal, open Settings and scroll down to Privacy. In both windows, select Backup my data. Your data will be stored on Google’s servers and if you select Automatic Restore, your tablet will automatically restore data when you instruct it to do so e.g., during a factory reset.

Method 2: use a third party app For many, the built-in backup is enough, but, there are some users who want a more robust option, or would prefer to backup their data onto a hard drive. To do so, you can use a third party app like MyBackup Pro, which allows you to backup both applications and data. The data is stored on your tablets SD card, or on a server. When you need to restore your device, reinstall the application and press Restore. This option is also referred to as local backup.

Method 3: cloud backup If you’re not too picky about your applications, but are more worried about documents you could back them up using a cloud service like Google Drive or Dropbox. These services sync with your tablet and will store important documents in the cloud, giving you access regardless of the device you’re using. To use these apps, first install them and then go to Settings followed by Accounts and sync. Tap the program name to be given upload options.

It’s recommended to, at the very least, use method 1. For maximum effectiveness, use a combination of all three. If you’re unsure of which method you should be using for the Android tablets in your company, please contact us, we can help.

Here’s how you can add and modify headings to your document and have Word create a Table of Contents for you.

Assign headings Many users will just bold titles and change the size of each heading to denote different levels of heading i.e., main headings are bold with a 16 point font, subheadings are bold with 14 point font and text is 12 point font. It’s recommended that you do this while writing the report so you can keep track of what’s what in your report.

When you’ve finished the report and have your headings and subheadings in place, it’s time to apply a heading style to them. First highlight your top level headings (not the main title of the report, but the headings for the main sections). On the Home tab, locate Styles and select Heading 1.

For second level headings, or subheadings, highlight and apply Heading 2. Subheadings thereafter follow the same structure. The reason for doing this is that it will help Word create a TOC that’s properly structured and has links that will take a user to the section when clicked.

If the headline styles Word applies don’t appeal to you, you can change it by going to the Styles group, pressing the grey arrow so the drop down menu opens. Right-click on the heading style you’d like to change and select Modify. You can also hit Ctrl-Shift-S. A window will open which allows you to customize the heading. Press Ok and Word will automatically change all headings that have that style. Note: changes made to a heading style will be saved.

Build a Table of Contents Once you’ve assigned styles to headlines and modified them to meet your needs, you can get Word to insert/build a TOC. First select where you’d like it to go, and make a little space - one blank line above and below should be enough. Click References from the menu at the top of the window, and select Table of Contents. Pick the format you’d like and Word will create the TOC for you.

It’s generally a good idea to apply the heading styles and Table of Contents after you’ve finished the document. If you do need to make changes to the document, you’ll need to update the TOC by right-clicking anywhere on it and selecting Update.

A consistently formatted document goes a long way in impressing external investors or parties, in fact, many now expect a readable document. If your company produces sloppily formatted documents that are hard to read, you could risk losing business. If you would like to learn more about Microsoft Word or other Microsoft Office products, please contact us.

The study titled "The Relationship Between Electronic Health Records and Malpractice Claims”—conducted by Harvard Medical School researchers was published in the Archives of Internal Medicine—tracked groups of Massachusetts physicians who had previously been surveyed in 2005 and 2007.

Physicians were insured for different durations and used EMRs different amounts of time. Thus, the number of insured years was calculated for each physician before and after EMR adoption. The researchers then used Poisson regression to determine whether EMR use was associated with malpractice claims, modeling the rate of malpractice claims per year in periods with and without EMRs.

Of the 189 doctors surveyed in both 2005 and 2007, 27 were named in at least one malpractice claim. In sum, 33 of the 275 physicians who responded in 2005 and/or 2007 incurred a total of 51 unique claims. Forty-nine of those claims were related to events occurring before EMR adoption; two were related to events occurring after EMR adoption.

The results suggested that the “implementation of [EMRs] may reduce malpractice claims and, at the least, appears not to increase claims,” according to the study’s authors.

We know what it will provide from a consumer point of view: many uninsured will soon have access to affordable coverage. The plan will keep young adults on their parents' plans, end pre-existing condition restrictions and increase consumer information about health-care choices.

Now, however, health-care providers are on the edge of their seats, asking what it means for them. Here are three expert opinions. Claire Marblestone, attorney at healthcare provider firm Fenton Nelson: the decision will significantly impact all health-care providers. Many providers were waiting to see what would happen. Now, they will have to make changes. For example, there will be mandatory adoption of compliance and ethics programs for certain facilities, incentives to adopt electronic healthcare records and additional funds for rural health-care providers. The changes to Medicare and Medicaid will also impact reimbursement.

Bart Stupak, former Michigan Congressman: the industry focus will be on implementing programs as soon as possible. Demand for health care will explode as baby boomers continue to age. In order to accord expansion, it will be important for providers, insurers and the government to reduce the costs of delivering quality health care.

Bruce Johnson, CEO of supply chain management company GHX: healthcare is still in a state of change. The healthcare business is two-dimensional: It must deliver high-quality care to save lives while running businesses efficiently. So, healthcare reform is driven by the need to reduce costs while delivering high-quality care. To achieve that, businesses still need to change. Health-care providers need to standardize and streamline their processes.

Two factor authentication is a method of accessing something through the use of two different “factors.” There are actually three different factors a user can use for authentication, but you only need to use two. The three factors are:

1. Something the user knows. This is the most commonly used factor in all authentication, and can be something like a password or a PIN. This also includes the security question asked when you forget your password.
2. Something the user has. This is the most common second factor of authentication and is typically a device or physical object the user has. Objects can include key fobs where you press a button to get a randomly generated code to enter, a credit/ATM card or an ID card.
3. Something the user is. This is a less common form of authentication, especially for small businesses, as it relies on a physical attribute of the user like a fingerprint.

Should small businesses implement two factor authentication? In a recent report published by Verizon Business, businesses with 11-100 employees were by far the most targeted groups with 57% of data breaches. Businesses with 101-1,000 employees were the next most targeted with slightly under 10% of data breaches. The report goes on to suggest that the main reason small businesses are being targeted is because of generally lax security.

Before you rush out and implement a two factor authentication system, you need to be aware that it will not prevent all attacks, two factor authentication can still be hacked. It just takes more time and effort than most hackers are willing to invest to hack into systems that use this form of security. Before you implement any new security measures be sure to talk with your IT support provider or an expert like us, we may have a solution that fits your business.

When a disaster strikes, 25% or more of small businesses affected will fail. Why do they fail? It’s not because of defects in the physical location, it’s mainly because they didn’t take the necessary steps to ensure that their business’s technology and related data is protected.

Because the modern business relies so heavily on technology, it’s essential that businesses have a business continuity plan (BCP) to minimize the loss of vital data, or in many cases, not lose any data at all. This is an important asset that will, one day, minimize losses felt due to any type of disaster. Small business owners know this, but many don’t know where to start. If you’re one of these owners, here are six tips on how you can prepare.

1. Establish a backup regime. Data backup is one of the most important things you can do, be sure to regularly backup your corporate files, servers and user data files. A truly prepared company will have backups in a number of locations that can be easily accessed.
2. Ensure solid communication platforms. One of the first things people do in a disaster is try to communicate with each other to ensure everything is ok. You can guarantee that some customers and employees will be calling to check in, so you need to have communication lines that work.
3. Train employees. A BCP plan is useless if your employees don’t know their role in the implementation of the plan. It’s important that you train your employees on their roles, and that you communicate with them your expectations.
4. Contingency plans. Like storing your data backups, you should set up contingency plans with the involved parties in your business. You should know where to go to do your banking, what your vendors’ or suppliers’ plans are and how they affect you, and most importantly: you should have a few locations where you can set up your business if the physical property is damaged.
5. Review and practice all plans. Everything changes at one time or another, maybe an employee leaves or you adopt a new computer system. This makes it important to periodically practice your plans, review what worked and what didn’t, and update accordingly.
6. Work with an expert. Planning for disaster is a tough thing to do well, considering all the elements to focus on and work with. To ensure a viable plan for your business, working with a recovery expert can help ensure that you get a plan that works for you while taking the stress off.

Here are five types of tweets that can seriously damage your reputation.

1. The making things up tweet. Beyond the obvious moral reasons, it’s never good for a business to tweet something that’s made up. Be it false sales, achievements or facts, you can guarantee that someone will know and call you on it which could create a PR nightmare. Always be sure that what you tweet is true and can be backed up.
2. The denying allegations tweet. There’s a pretty high chance that users will take to Twitter when they have something negative to say about your company. When this happens, one of the worst things you could do is deny the allegations, even if you’re right. Doing so will only result in more negative tweets, all of which are very public. If you do get a negative tweet, the best thing to do is encourage the tweeter to contact you privately.
3. The mad as heck tweet. Doing anything when you’re angry is never a good idea, especially when using a medium as public as Twitter. If your first reaction is to be angry at a tweet, it’s best to step back for a bit and think about what made you angry. If you’re still angry, get an employee or friend to read the tweet and talk about what actions you should take.
4. The inflammatory tweet. It’s best to not tweet anything that could make your followers angry or upset. Remember your Twitter account represents another way for your customers to interact with you. If they’re upset about something, the chances of you getting their business again are slim. If you’re not sure if something is inflammatory or not, try asking your employees or a friend, or just don’t tweet it.
5. The negativity tweet. Negativity in the workplace is something that could cause a business to go under quickly. The same goes for a negative tweet, it is a sure fire way to tarnish your reputation. As a rule, don’t publish anything negative.