Science & Tech IT Services
Countless technical research, development and manufacturing companies have called Texas home for decades. The abundance of skilled labor, capital resources and engineering talent combine to make the state very attractive to such businesses. Additionally, smaller firms also thrive in Texas as they tend to have the luxury of being more nimble and thus are able to “invent” at a much faster pace.
These small to medium businesses (SMBs) rely on technology just as much as the big corporations do, sometimes even more so, to carry out their day to day operations. Where are these firms to turn to get the same level of internal Information Technology technical expertise that the larger enterprises enjoy with their full time IT staff members? White Glove Technologies has observed this need and has stepped in to offer a fully integrated, end to end solution that bridges the technical support gap with a professional services team focused on assisting high tech users.
The White Glove team consists of a Remote Operations Center (ROC), a dedicated Customer Server Coordinator (CSC), Primary Engineer (PE) and Virtual CIO (vCIO). These resources step in to take over a firm’s day to day IT support operations from day one. This cohesive team ensures that the client enjoys the same level of dedication and support they would enjoy if they employed this staff of 10 people directly. Furthermore, the extensive documentation conducted of the client’s infrastructure allows other support personnel to step in as needed to assist the client should one of the dedicated personnel be unavailable.
The table below shows a few examples of existing High Tech organizations serviced by White Glove Technologies:
| Organization Description | WGT Deliverables | Business Impact |
| Enterprise Storage Manufacture with OEM clients world wide | Datacenter-class Virtual Server Infrastructure provides highly redundant mission apps | Significant server refresh cost reduction saving the client over $250,000 in hardware costs |
| Software development firm holding a number of patents that anyone with a PC uses on a daily basis | Network consolidation project combined with a physical consolidation into a rights sized datacenter space | Environmental cost savings coupled with reduced hardware expenditures resulting in a healthier client bottom line |
| Multinational manufacture with sites in Europe and Asia | 100% remote support, monitoring and management of network infrastructure at the offshore facilities | Decrease internal maintenance cost of the client’s infrastructure and increased uptime of business critical systems |
Trust your technology needs, both big and small, to White Glove. Our time tested white glove service approach allows you to focus on what you do best, running your business.
